Privacy Policy

Fort Bend Tickets LLC ("Fort Bend Tickets," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, services, customer support, and communications.

SMS Notifications

When you submit an inquiry or ticket request, we may collect the phone number you provide so we can follow up about your request, including orders, ticket availability, or pricing.

When you opt in to receive SMS messages from Fort Bend Tickets LLC, we may use that phone number to send messages related to the following:

• Order updates and ticket transfers, including when tickets are transferred, ready for pickup, or need action to accept
• Customer support replies to inquiries about orders, ticket availability, or pricing
• Delivery notifications when tickets are ready for pickup or delivered electronically
• Reminders of box office pickup times or event dates
• Promotional messages about upcoming ticket sales, presales, or discounts

SMS consent is not a condition of purchase.

SMS opt-in consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency may vary depending on your transactions, customer-service interactions, and promotional campaigns.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at orders@fortbendtickets.com, (877) 554-6554, 130 Industrial Blvd Ste 110, Sugar Land, TX 77478-3276.

I. Information We Collect

We may collect the following categories of information:

1. Personal Information

This may include your:

• Name
• Email address
• Phone number, including numbers submitted on inquiry and ticket-request forms so we can follow up about your request
• Contact information
• Information provided when placing or discussing a ticket order
• Information provided when contacting customer support

2. Transaction and Service Information

We may collect information associated with your transactions or use of our services, including ticket orders, event information, ticket delivery or transfer details, and customer service communications.

3. Technical Information

We may collect technical information such as IP address, device information, browser type, operating system, and similar information used to operate, secure, and improve our services.

4. Usage Information

We may collect information regarding how visitors interact with our website and services, including pages visited and other activity information.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, understand website usage, improve functionality, and maintain security.

6. Information You Voluntarily Provide

We may collect additional information that you voluntarily provide when contacting us, submitting an inquiry, requesting assistance, or otherwise interacting with our services.

II. How We Use Your Information

We may use information we collect to:

1. Provide Our Services

Process and manage ticket-related transactions, orders, customer requests, ticket delivery, digital transfers, and other related services.

2. Communicate With You

Respond to inquiries and provide information regarding orders, tickets, events, delivery, transfers, customer service matters, and other transactions. Phone numbers submitted through inquiry or ticket-request forms may be used so we can follow up about your request, including orders, ticket availability, or pricing.

3. Improve Our Services

Analyze and improve our website, operations, services, and customer experience.

4. Maintain Security

Detect, prevent, and address fraud, unauthorized activity, security incidents, and other potentially harmful activities.

5. Comply With Legal Requirements

Comply with applicable laws, regulations, legal processes, and governmental requests.

6. Marketing and Promotional Communications

Where permitted by applicable law and where any required consent has been obtained, we may send marketing or promotional communications. If you opt in to SMS, this may include promotional text messages about upcoming ticket sales, presales, or discounts, as described under SMS Notifications.

III. How We Disclose Information

We may disclose personal information in the following circumstances:

1. Service Providers

We may provide information to service providers that perform services on our behalf, such as payment processing, communications, website hosting, technology, analytics, security, and other operational services.

These providers may access information only as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.

2. With Your Direction or Consent

We may disclose information when you direct us to do so or provide your consent.

3. Legal Requirements

We may disclose information when required to comply with applicable laws, regulations, court orders, subpoenas, legal processes, or governmental requests.

4. Protection of Rights and Security

We may disclose information when reasonably necessary to protect the rights, property, security, or safety of Fort Bend Tickets LLC, our customers, or others.

5. Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

6. SMS Information

SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be provided to vendors and service providers that facilitate SMS delivery and communications on our behalf, solely as necessary to provide those services.

IV. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request portability of your information where applicable

These rights may be subject to exceptions or limitations under applicable law.

V. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure systems, monitoring, and appropriate security technologies.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

VI. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

VII. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or legal requirements.

When changes are made, we will post the revised Privacy Policy and update the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.